Messaging (SMS) Terms and Conditions

American Trusted Nurses LLC ATN Healthcare's Messaging (SMS) Terms and Conditions Last Updated: June 23, 2025.

By opting into SMS messaging through a web form, phone call, or other medium, you agree to receive SMS messages from ATN Healthcare. These messages may include:

-Appointment Scheduling: Notifications to schedule or reschedule home health visits.

-Appointment Reminders: Reminders for upcoming appointments or services.

-Post-Visit Instructions: Guidance following home health visits or care delivery.

-Lab Notifications: Updates on lab results or related health information.

-Billing Notifications: Alerts regarding invoices, payments, or account status.

-Order Alerts: Confirmations or updates on medical supplies or equipment orders.

-Account Notifications: Updates on account changes or compliance-related information.

-Emergency Alerts: Critical updates for clients, employees, or the public as needed.

-General Announcements: Information for employees or the public about agency services or events.

-Messaging Frequency: May vary depending on the type of message and individual needs. You may receive occasional or frequent messages based on your interaction with ATN Healthcare.

Message and Data Rates: May apply based on your mobile carrier’s pricing plan. ATN Healthcare is not responsible for any charges incurred from your carrier.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. Upon receiving "STOP," you will no longer receive messages except for a confirmation of your opt-out. Help: For assistance, text HELP to any message or visit our website at www.hha.atnhealth.com. Our support team is available to address your questions. Privacy Policy: For details on how we handle your personal information, visit https://hha.atnhealth.com/privacy-policy.php. This policy outlines data collection, usage, and protection practices. Terms of Service: For additional terms governing your use of our services, visit https://hha.atnhealth.com/terms-and-conditions.php. ATN Healthcare reserves the right to modify these SMS Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our SMS services after modifications constitutes your acceptance of the updated terms.

What Personal Information We Collect

We collect the following personal information to provide our services, communicate effectively, and ensure operational efficiency: Client Information: Names, phone numbers, email addresses, home addresses, health information (e.g., medical history, care plans), and billing details collected during intake or service delivery for IHSS/HCBS services like personal care, wound care, or skilled nursing. Employee Information: Names, phone numbers, email addresses, professional credentials, and work schedules collected during onboarding or employment for care coordination and communication. General Public Information: Names, phone numbers, and email addresses provided via website forms, inquiries, or subscription to newsletters. SMS-Specific Information: Phone numbers and consent records for text messaging, collected via opt-in forms (e.g., during client intake, employee onboarding, or website sign-ups). Website Data: IP addresses, browser types, and usage data collected automatically when visiting https://www.atnhealth.com, using cookies and analytics tools.

How We Use Personal Information

We use personal information to deliver high-quality home health services and communicate effectively, including via SMS, as follows: Client Care: To schedule and confirm appointments, send medication or care plan reminders, provide post-visit follow-ups, and communicate emergency alerts related to IHSS/HCBS services (e.g., wound care updates). Employee Coordination: To facilitate secure staff communication for scheduling, care plan updates, training reminders, and emergency preparedness, as outlined in our SMS use cases. General Public Engagement: To respond to inquiries, send newsletters (with consent), or provide service updates via email or SMS. SMS Communications: To send appointment reminders, care updates, or operational alerts to clients and employees who have opted in, using HIPAA-compliant platforms like Textellent or OhMD. Analytics and Improvement: To analyze website usage and improve services, using aggregated, de-identified data.

Who We Share Personal Information With

We share personal information only as necessary to provide services or comply with legal requirements, ensuring strict confidentiality: Service Providers: Only wWhen necessary, we share information with HIPAA-compliant vendors (e.g., scheduling software like AlayaCare, SMS platforms like Textellent) to facilitate care delivery and communication. These providers are bound by contracts to protect data. Healthcare Partners: Limited client health information may be shared with authorized providers (e.g., physicians, hospitals) for care coordination, with client consent and per HIPAA regulations. Legal Compliance: We may disclose information to comply with laws, regulations, or legal requests (e.g., court orders, CDPHE audits). No Third-Party Marketing: SMS consent is not shared with third parties or affiliates for marketing purposes. Personal information is never sold or shared for promotional purposes without explicit consent.

SMS Consent and Opt-In

By providing your phone number and opting in (e.g., via intake forms, employee onboarding, or website forms), you consent to receive text messages from ATN Healthcare for purposes like appointment reminders, care updates, or employee coordination. You may opt out at any time

by texting "STOP" to 720-738-7444 or contacting us at contactus@atnhealth.com. SMS consent is not shared with third parties or affiliates for marketing purposes.

Data Security

We use industry-standard safeguards to protect personal information: Encryption for SMS and data storage (e.g., AES-256 for HIPAA-compliant platforms). Access controls limiting data to authorized staff. Regular audits to ensure compliance with HIPAA and carrier policies. Secure disposal of outdated records per regulatory guidelines.

Your Rights

You have the right to: Access, correct, or delete your personal information, subject to legal requirements. Opt out of SMS communications by texting "STOP" or contacting us.

Request a copy of this Privacy Policy by emailing contactus@atnhealth.com. Accessing This Privacy Policy This Privacy Policy is available at https://www.atnhealth.com/privacy-policy and linked in the footer of every page on our website. It is also prominently displayed near consent language on web forms (e.g., client intake or newsletter sign-up forms) to ensure easy access. Contact Us

For questions or to exercise your privacy rights, contact: ATN Healthcare 720-738-7444 ext. 101 contactus@atnhealth.com https://www.atnhealth.com

We may update this Privacy Policy to reflect legal or operational changes. Check https://www.atnhealth.com/privacy-policy for the latest version.:

• https://hha.atnhealth.com/privacy-policy.php
• https://hha.atnhealth.com/referrals.php
• https://hha.atnhealth.com/terms-and-conditions.php